Recent Posts

Priority Response - Why It Matters

12/10/2019 (Permalink)

If you have never experienced a water damage, you may not understand the stress and worry that comes along with it.  Imagine standing in your home, floors soaked throughout, your belongings sitting in puddles. It is overwhelming and it can be hard to know where to begin.  That is why priority response is so important.  At SERVPRO of South Mobile County, we understand that you just want someone to help and you want them there as soon as possible.  We have created streamlined processes and procedures to ensure you will have that comforting presence there within one hour to begin the evaluation.  When you call our office, your call will be returned within 15 minutes and within 1 hour one of our Priority Responders will be on-site assessing the damage.  They will quickly communicate with our crews and have a team at your home or business to begin mitigation within 3 hours.  When you are standing in what feels like a disaster, you need help and you need it now.  You can always count on the experts at SERVPRO of South Mobile County to be there when you need us!

Communication is Key

12/10/2019 (Permalink)

At SERVPRO of South Mobile County we believe that our commitment to superior customer service and unparalleled results is truly what sets us apart.   We understand how stressful it can be to experience a fire or water damage in your home or office and we want to help you every step of the way.  From fast response times to friendly and empathetic service, we realize it’s about more than just the clean-up process.  It’s about taking care of the customer and not just the job!  We emphasize communication and coordinate with insurance companies directly make the entire experience smoother for our clients.  Our Job File Coordinators act as your very own “customer concierge” coordinating with the insurance adjusters, our crews and you!  They are your one point of contact and keep you informed of every step, every day throughout the entire job process! We provide a wide range of both residential and commercial services.  No job is too complicated, too large or too intimidating.  We can handle it all!

Faster to Any Disaster

12/5/2019 (Permalink)

At SERVPRO of South Mobile County, we understand that even a minor water damage in your home can feel like a disaster.   You want help and you want it fast!  That is why we have systems in place to ensure that you receive the fastest response when a water loss strikes your home.  Our first responders will arrive onsite to assess the damage within in one hour and we will have crews working to make it “Like it never even happened.” within three hours.  Here in the Mobile area we are no strangers to flooding.  Whether it be a simple summer storm or a tropical system, we have seen it all and SERVPRO of South Mobile County has been Here to Help®.  Our experience combined with our highly trained team and cutting -edge technologies means that we provide the best service available to our customers.  If you experience water damage in your home give us a call at 251-343-0534.

Document Drying

12/5/2019 (Permalink)

At SERVPRO of South Mobile County, our goal is to be your one stop shop for any cleaning or restoration issue that may arise.  We pride ourselves on being at the forefront of technologies and cleaning methods to fulfill this goal of being a premier restoration and cleaning company.  We are continuously looking for innovative ways to save contents that would have previously been labeled as unsalvageable and discarded.   One of the most amazing procedures we have in our arsenal is out document drying process.  We have become such a digital world, that many of us don’t even think of all the paper items we have around our home or office that could be lost.  Family heirlooms, historical photographs, maps or books.  Many offices still have paper files that could contain vital information.  Now, we can salvage these vital documents using a carefully controlled vacuum freeze-drying method.  This same drying process is used by the Library of Congress and is the only method approved by the National Archives and Records Administration (NARA) and the General Services Administration.  In many situations, your documents may not only be exposed to water, but also serious contaminants such as bacteria, viruses, pesticides to name a few.  Not only do we dry your documents, but we also use a gamma irradiation process to ensure that your documents are safely and effectively sterilized.

Commercial Services

11/19/2019 (Permalink)

Experiencing a water loss in your business is never convenient.  A water damage in your business means business downtime and lost revenue.  Every minute is critical to getting your business back on track.  At SERVPRO of South Mobile County, we understand that time is of the essence in an emergency.  We have perfected our systems to ensure that we are onsite within 3 hours of a loss to begin the mitigation process.  Our extensive experience and training ensure that we know how to handle every commercial water loss situation we encounter.   We have the equipment, the techniques and the people to take care of any size loss.  We are always prepared for the unexpected and we even have programs in place to help you be prepared.  Our Emergency Ready Profile (ERP) is a free service that can help your business be ready for whatever happens.  Having an ERP in place can help cut down on recovery times even further.  If you would like more information on our ERP service, contact us at 251-343-0534.

We Know Water

11/19/2019 (Permalink)

Did you know that Mobile was ranked as the wettest city in the United States?  With an average of 67 inches of rainfall annually and 59 rainy days per year mobile took the top spot with Pensacola coming in a close second.  It goes without saying that when you have this much water falling from the sky and you have an abundance of natural waterways, there is going to be some flooding.  Luckily, SERVPRO of South Mobile County is always Here to Help® you with any water damage you may experience.  From flooding weather events to burst pipes, no water loss is too big or small for us to handle. Our expertly trained crews have the experience, the techniques and the technology to make it “Like it never even happened.”  We will arrive on-site quickly to begin the cleanup and walk you through every step of the process.  We understand how stressful the situation can be for a homeowner and our goal is to make it as easy as possible for you.  If you experience water damage in your home, give us a call at 251-343-0534.

We Know Water

11/19/2019 (Permalink)

Did you know that Mobile was ranked as the wettest city in the United States?  With an average of 67 inches of rainfall annually and 59 rainy days per year mobile took the top spot with Pensacola coming in a close second.  It goes without saying that when you have this much water falling from the sky and you have an abundance of natural waterways, there is going to be some flooding.  Luckily, SERVPRO of South Mobile County is always Here to Help® you with any water damage you may experience.  From flooding weather events to burst pipes, no water loss is too big or small for us to handle. Our expertly trained crews have the experience, the techniques and the technology to make it “Like it never even happened.”  We will arrive on-site quickly to begin the cleanup and walk you through every step of the process.  We understand how stressful the situation can be for a homeowner and our goal is to make it as easy as possible for you.  If you experience water damage in your home, give us a call at 251-343-0534.

Biohazard Cleanup

11/5/2019 (Permalink)

Incidents involving biological or chemical contaminants require prompt attention and they don’t always occur during standard business hours.  It is important to have any type of spill cleaned up quickly and properly for health and environmental safety reasons.  SERVPRO of South Mobile County has the resources and the highly trained staff to handle any biohazard situation you may encounter, any time of the day or night.  Our team members are certified by the IICRC in proper cleaning and removal techniques.  Our technicians can safely clean all biohazards and dispose of them properly in accordance with OSHA and health regulations. In addition to the technical aspects, there are emotional aspects as well that we have trained our team members to handle.  Whether the loss is due to trauma, sewage backups, chemical spills, hoarding or other biohazards, our technicians will handle the situation with effectiveness and compassion.  If you experience a biohazard loss in your business, remember that SERVPRO of South Mobile County available 24/7!

Motivation

11/1/2019 (Permalink)

At SERVPRO of South Mobile County, we believe that providing the best service to our clients is about more than the technical aspects.  Providing superior customer service is about a mindset.  We realize that the more we empower and uplift our employees, the better they will be able to help our customers on every job site.  We want to help them to not only be better employees, but better people all the way around.  As part of that drive to help our employees continually grow and succeed, we created our Monday Motivation series.  Each Monday, we meet and deliver a message focused around a variety of topics.  From integrity, to tenacity and optimism, we work together as a team to develop an environment of continuous growth and improvement.  We inspire on Monday for motivation that will last all week long.  Just one more way we are dedicated to being the best team we can be for our clients!

Into the Chaos

10/29/2019 (Permalink)

For most people, it is a natural reaction to run in the other direction when disaster strikes.  At SERVPRO of South Mobile County, we aren’t most people.  We head directly into the chaos to help those affected begin the recovery process.  This is part of what it means to be a SERVPRO Storm Team.  When lives are devastated by a natural disaster it is overwhelming.  Most homeowners don’t know where to begin picking up the pieces and that is where we step in.  We have been through every type of storm recovery imaginable and traveled all over the country as part of the SERVPRO Disaster Response Network.  We are there as soon as the clouds clear to show them the way.  It is about more than the process; it is about being that shoulder to lean on and letting them know that we have this handled.  We know where to start and where to go, and we can take that burden off their shoulders.  That is why we ride into the chaos…to help restore the calm!